Refund Policy

This policy explains how refunds work for Cozy Hub Digital's paid products and services. It does not apply to products that are offered entirely free of charge (see our Free Products).

For subscription-based products (e.g. RSMS, miniERP), you may cancel at any time. Cancelling stops future billing but does not automatically refund the current billing period unless required by law or stated otherwise at purchase.

For one-time purchases and IoT hardware (e.g. EV Power Meter), refunds may be available if the item is defective, not as described, or cancelled before dispatch, subject to inspection.

Refunds are generally considered when:

• A service was not delivered as described.
• A technical fault prevented reasonable use of the product.
• A request is made within the applicable refund window for that product.

Refunds are not typically provided for change of mind after a service has been delivered or used.

To request a refund, contact us at hello@cozyhub.lk with your order details and the reason for your request.

Approved refunds are typically processed within a reasonable timeframe using the original payment method, subject to processing times of the relevant payment provider.

We may update this Refund Policy from time to time. The "Last updated" date at the top reflects the most recent revision.

Questions about a refund? Contact us at hello@cozyhub.lk.