Privacy Policy

Cozy Hub Digital ("Cozy Hub," "we," "our," or "us") builds web platforms, AI solutions, and a growing suite of SaaS and IoT products for businesses in Sri Lanka and beyond. This Privacy Policy explains what information we collect, how we use it, and the choices you have — across our website (cozyhub.lk) and the products we operate.

Placeholder note: replace this draft with product-specific detail once each product's data flows have been finalized.

Depending on how you interact with us, we may collect:

• Contact details you provide, such as your name, email address, or phone number.
• Account and usage information for the products you use (e.g. reminders, messages, or transaction records you create).
• Technical data such as device type, browser, IP address, and general usage analytics.
• Communications you send us via email, WhatsApp, or our website chat/voice assistant.

We use the information we collect to:

• Provide, maintain, and improve our products and services.
• Respond to inquiries, support requests, and meeting bookings.
• Send important updates about products you use.
• Monitor, secure, and troubleshoot our systems.
• Comply with legal obligations.

Our website uses cookies and similar technologies for essential functionality, analytics, and preferences. See our Cookie Settings page for details on the categories of cookies we use and how to manage your preferences.

We do not sell your personal information. We may share information with:

• Service providers who help us operate our products (e.g. hosting, messaging, and analytics providers).
• Professional advisors, where required for legal or compliance reasons.
• Authorities, where required by applicable law.

We retain information for as long as necessary to provide our services and fulfil the purposes described in this policy, unless a longer retention period is required by law.

Depending on your location, you may have rights to access, correct, delete, or export your personal information. See our Data Requests page to learn how to submit a request.

Our products are not directed at children under 13, and we do not knowingly collect personal information from children.

We may update this Privacy Policy from time to time. Material changes will be reflected by updating the "Last updated" date at the top of this page.

For privacy-related questions or requests, contact us at privacy@cozyhub.lk.